Politique en matiére de cookies et de confidentialité

Last Updated: 7 January 2024

Cookie Policy

DENSO uses cookies to record the preferences of those who use our websites. We do this so that we can optimize the design and performance of our websites, in order to make their navigation easier and more user-friendly for users.

Cookies are small files that are stored on your end device, in order to process your preferences. The cookies that we set are called first-party cookies. Less often, we sometimes use third-party cookies – which are cookies from a web-domain external to ours – for advertising and marketing purposes. They can be used to determine whether there has been any contact between us and your end device in the past.

You can prevent cookies from being saved through the Cookies Settings available on this website. Alternatively, and/or in addition, you can prevent cookies from being saved on your end device by setting your browser to not accept cookies. You can find out more about cookies, including how to see what cookies have been set, visit https://cookiepedia.co.uk/giving-consent-to-cookies. Please, do consider that you can delete cookies stored on your end device at any time, following the instructions in the settings of your browser or end device.

Scope of this Cookies Policy

Please note that this cookies policy does not apply to websites that are external to DENSO. We are not responsible for the privacy practices of these third-party websites, which may be linked to this Website.

Changes to this Cookie Policy

In order to improve your user experience of our website, from time to time we may change the cookies that we use. We therefore advise you to check our list of cookies regularly in order to keep your awareness up to date.

Cookie Categories

The cookies which we use can be assigned to four main categories, depending on their function and intended purpose: strictly necessary cookies, targeting cookies, functional cookies, performance cookies and analytical cookies. Much less often, we also use social media cookies. To the extent that we use strictly necessary cookies to process personal data, the legal basis for this processing is DENSO’s legitimate interest to operate the website. The legal bases for processing personal data using all other cookie categories, is the user’s consent.

STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

TARGETING COOKIES

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal data, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

FUNCTIONAL COOKIES

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

PERFORMANCE COOKIES

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

ANALYTICAL COOKIES

These cookies help us to analyze how you use our website, so that we can improve your user experience.

SOCIAL MEDIA COOKIES

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

NOTE: please note that, to increase the visitor’s usability and to improve the visitor’s user experience of our website, from time to time we may change the cookies that we use. We therefore advise you to regularly check our list below.

Privacy Policy & Disclaimer

INTRODUCTION

This Policy (together with our Warranties and Indemnities, or any other relevant terms of use and any other documents referred to in these terms of use) sets out the basis on which any personal data we receive from or about you, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Take particular note of the Warranties and Indemnities below, so that you are well informed.

We will be what is known as the ‘Controller’ of the personal data you provide to us. We only intend to collect basic personal data about you, which does not include any special, or sensitive, types. This does may therefore include your name, address, email, phone number, chassis number and vehicle identification number (‘VIN’).

You may contact DENSO at any time regarding the use of your personal data, via Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.. The contact for the General Data Protection Officer (‘DPO’) is Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.. The contact for the Italian Data Protection Officer is Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser..

WARRANTIES AND INDEMNITIES

The material in these websites has been prepared for informational purposes only, and should not be considered as a commercial offer. No rights whatsoever can be derived from the data contained in these websites.

DENSO expressly disclaims all warranties of any kind related to these websites, including but not limited to any warranty over its use, content or maintenance, any warranties of merchantability, fitness for a particular purpose or non-infringement, or any expressed or implied warranties arising from any course of dealing, usage or trade practice.

DENSO assumes no responsibility, and shall not be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing these websites, or your downloading of any materials, images, content, data, video or audio files, etc. from these websites.

DENSO may terminate your access to and use of this site at any time, without prior notice, if it believes you have violated any part of this Privacy Policy. You agree to indemnify, defend and hold harmless DENSO, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to this site, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation by you of this Privacy Policy. Termination will not affect either party’s rights or obligations which accrued before the termination.

DEFINITION OF PERSONAL DATA

Personal Data refers to any information that may be used to identify an individual. This may include a first and last name, a home or other physical address, a telephone number or an email address or any information that uniquely identifies the individual. Personal data can consist of one piece of information (e.g. an ID number) or combinations of different types of information (e.g. surname + job title).

PERSONAL DATA ABOUT YOU

You may provide us with personal data in various ways, for example by filling in forms on our website(s), Apps or by corresponding with us by phone, e-mail or otherwise. This includes personal data you provide when you use our websites, send us a request, enter into a contract for the supply of products or services, enter a competition, promotion or survey and when you report a problem with our site. The personal data you provide may include your name, address, e-mail address and phone number and other information about yourself relevant to enable us to provide you with our services or our answer. More specifically, we may ask you to provide the following personal data:

a) Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, or completing contact forms requesting further services related to our products (e.g. repair order form or other contact forms). We may also ask you for information when you report a problem with/using our website;

b) If you contact us, we may keep a record of that correspondence;

c) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

d) Details of transactions you carry out through our website and of the fulfilment of your orders;

e) When you visit our website(s) we may automatically collect information about your computer, including your IP address, information about your visit, your browsing history, and how you use our website. This information may be combined with other information you provide to us, as described above;

f) Information that you provide to us in relation to product reviews that you submit to our website;

g) Personal data provided if you use any of the other websites that we, or our Group Companies, operate or the other services we provide.

We may also gather or receive personal data about you if we conduct any public road user recordings, in order to develop or improve driver assistance technology, or driverless technology. At all times, DENSO observes the appropriate notifications, and internal procedures (including any necessary privacy risk assessments). We publish any associated Privacy Notices for these activities on this website. We also ensure that any third parties that we instruct are also covered by the appropriate contractual agreements under EU law.

We may also gather or receive personal data about you from vehicle analytical data passed to us via your car dealer or service agent. This is mainly in the form of your Vehicle Identification Number (VIN), so that we can analyse the efficiency/performance of our components.

WHY WE NEED YOUR PERSONAL DATA

We need personal information about you in connection with the following purposes:

Fulfiling your requests:

  • to provide you with the information, products and services that you are requesting;
  • to complete any transaction you are undertaking with DENSO;
  • to administer any promotion or competition that you enter via our website(s).

Marketing:

  • Based on your consent, to provide you with updates and information about other goods and services we offer that are similar to those that you have already purchased.

Service Improvements and account management:

  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to properly administer our website and for operational business administration and updates, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to notify you about changes to our service and to send you service emails relating to your account.

Product development/improvement:

  • in order to improve or develop safer, more efficient, environmentally-friendly and more cost-effective products, for the end-products and services that you use;
  • to improve and develop mobility options for your existing and developing needs

We will restrict the collection of personal data to what is absolutely necessary and never collect unnecessary personal data. We never share your personal data with any parties outside the DENSO Group without a valid legal basis. Please consider that we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

HOW WE USE YOUR PERSONAL DATA

1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • With your consent.
  • When we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where We need to Comply with a Legal or Regulatory Obligation.

2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

WHERE WE STORE YOUR PERSONAL DATA

The information that we collect from you is primarily stored within the European Economic Area (EEA). Nevertheless this may be transferred to a country outside the European Economic Area, mainly to our headquarters in Japan. Japan however, is one of the territories formally recognised by the EU to provide an adequate level of data protection to the EU. It may also be processed by staff operating outside the EEA within the DENSO Group. The laws in some countries may not provide as much legal protection for your information as in the EEA. DENSO has concluded strict internal and external agreements in these countries (based upon the most recent EU Standard Contractual Clauses) in order to ensures the protection of your personal data in these countries. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. DENSO has also concluded strict agreements with all parties processing personal data on our behalf.

The transmission of information via the Internet is never 100% secure. Though we cannot 100% guarantee the security of your information transmitted to our site, and we will do our best to protect your personal data, any transmission provided to us via the Internet is ultimately at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access. All information you provide to DENSO is stored on secure servers. Any payment transactions will be encrypted.

HOW LONG WE KEEP YOUR PERSONAL DATA

We observe all legal, and otherwise industry-accepted reasonable retention periods for your personal data. These periods can also be shorter, for example, if you notify us that you no longer wish us to keep this personal data. They can also be longer, if there is a legal requirement or otherwise legally acceptable exception. In all cases, we will never keep your information longer that strictly necessary under (national or EU) law or for the execution of the activities and obligations arising from any relevant legal agreement.

MARKETING

If you already are a Client, we would like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties except and is not meant for other purposes. As a regarded Client, you can unsubscribe at any time by contacting us (via phone or sending an email) or by following the opt-out links on any marketing message sent to you.

CAREER PAGES

Through the career pages we seek to recruit new personnel for our organization. The career pages collect a variety of personal data, such as name, date of birth, correspondence address, e-mail address, telephone number, and other information from you. The personal data provided by any eligible applicants on the application form will reviewed by our Human Resource Department and/or recruitment partner. The Human Resource Department and/or recruitment partner, will also confirm receipt of the application.

Further correspondence may be sent to the applicants’ home address or provided email address, or the applicants may be contacted via their given telephone number. Please pay attention to the terms and conditions of this Privacy Policy, as well as any applicable minimum age-compliant eligibility requirements, before making an application on the career page. DENSO reserves the right to occasionally change/update this Privacy Policy at its own discretion.

WHAT ARE YOUR RIGHTS

As a Data Subject, you have certain rights under Articles 12-23 of the General Data Protection Regulation, which you may freely exercise at any time by contacting us through our web form.

If you contact us to exercise a right, we will complete it within the usual 1-month time frame legally required, unless the request is exceptional. Please consider that we will be able to satisfy deletion requests only if we are not obliged to keep that information under national or EU legislation or reason of public interest.

For any queries on how we have handled personal data, or to have the matter investigated: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser..

At all times, Data Subjects have an absolute right to refer matters about how we process your personal data to your local Data Protection Authority.

COOKIES

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. One category of cookies that DENSO uses, is essential for parts of the site to operate: strictly necessary cookies. Our website uses cookies to distinguish you from other users of our website. Other than the strictly necessary cookies, you may delete and block all cookies from our website but this may impact how some parts of our website function.

THIRD-PARTY LINKS LINKS

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy policy of every website you visit.

Links To EU Supervisory Authorities Where our Group Companies Are Located

Belgium
https://www.privacycommission.be/en/contact-us

Czech
https://www.uoou.cz/en/vismo/o_utvar.asp?id_org=200156&id_u=10

France
https://www.cnil.fr/en/contact-cnil

Germany
https://www.ldi.nrw.de/mainmenu_Service/submenu_Links/Inhalt2/Aufsichtsbehoerden/Aufsichtsbehoerden.php

Hungary
https://naih.hu/freedom-of-information-in-hungary.html

Italy
http://www.garanteprivacy.it/web/guest/home_en

Poland
https://giodo.gov.pl/en/323

Portugal
https://giodo.gov.pl/en/323

Spain
https://www.agpd.es/portalwebAGPD/index-iden-idphp.php

Sweden
https://www.datainspektionen.se/in-english/contact-us/

The Netherlands
https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact-us

UK
https://ico.org.uk/